Customer Portal & Field Service App
A customer portal and field service app for a landscaping firm, live on web, iOS and Android.
- Industry
- B2B field services
- Platforms
- Web, iOS, Android, Windows
- Users
- Customers, staff, admins
What the client needed.
A growing garden and landscaping company ran customer requests, quotes and job updates through email and phone calls.
They wanted customers to request work, follow progress and see documents in one place, and staff to log their work against each job.
One web codebase, every app store.
The customer panel is a web app packaged for the App Store, Play Store and Microsoft Store, sharing one backend with the employee app and admin back office.
- 01Customer panelWeb · iOS · Android · Windows
- 02Employee appJobs · time tracking
- 03Admin back officeCustomers · jobs · staff
- 04APIAuth · jobs · documents
- 05DatabaseManaged cloud
- 06NotificationsEmail · push
The decisions that made it work.
- 1
Web first, stores second
One web codebase wrapped for each store, so every update ships everywhere at once.
- 2
Local-language UX
Built in the client's language from day one, not translated afterwards.
- 3
Roles from the start
Customers, employees and admins see only what they need.
- 4
Replace the old tool, not the habit
The employee app mirrors the workflows staff already know from their previous time-tracking tool.
What the client got.
- app stores from one codebase
- 4
- user roles on one backend
- 3
- Web
- iOS
- Android
- Admin
Building something similar?
Tell us about it. You'll talk to the engineer who designed this one.
